Shipping policy

Van Wife Components ships to the U.S. using multiple carriers depending on the size and weight of the order. We recommend being home for delivery and using an address that can accommodate a large truck. Aside from our soft goods and headliner shelves, most of our components are shipped on a pallet and delivered via third party freight carriers. All items must be inspected at time of receipt.

Shipping damages must be reported to Van Wife Components within three (3) days of delivery for us to file a freight claim. If damages are concealed (not visible from outside the packaging) they must be reported to Van Wife Components within 48 hours of delivery or we are unable to file a claim. If Van Wife Components has not been notified of freight damage within three (3) days, or 48 hours for concealed damages, those items will not be subject to reimbursement or replacement. Damage should be noted on the freight documents and photographs of the packaging, damage, and serial number (found on a white sticker) need to accompany your report of freight damage.

It is your responsibility to inspect your order for damage and to note any damage on the freight paperwork at the time of delivery. If there is extensive damage, you can refuse delivery of the item. If you accept delivery of damaged items, all damage needs to be noted on the freight paperwork and documented with photographs.

A copy of the freight paperwork, as well as all photographs should be emailed to sales@vanwifecomponents.com within the times outlined above.