How much is shipping?
We provide flat rate shipping rates to the US. Shipping costs are reflective of true average shipping costs. You will see your shipping costs reflected at checkout.
Can I order other colors?
No, we only order the colors listed for sale under each item.
What is lead time?
We strive to keep components in stock, however the impacts of the pandemic, supply change, rising supply costs, labor shortages, logistical challenges, etc. have made that a challenge. Please contact us for specific availability.
Where do you ship?
We ship to the United States. We do not ship outside the U.S. at this time.
All Special Orders are final sale and subject to 4-12 week lead times. If damage is incurred during shipping, replacement times are also 4-12 weeks, as we do not order more than one Special Order item at a time.
What is your warranty policy?
Components with manufacturing defects or missing hardware are eligible for a warranty claim. Defects must be reported upon receipt of items. Van Wife Components does not perform installation and as such, offers no coverage of installation of components.
My order was damaged during shipping
All items need to be inspected upon receipt.
Shipping damages must be reported to Van Wife Components within three (3) days of delivery for us to file a freight claim. If damages are concealed (not visible from outside the packaging) they must be reported to Van Wife Components within 48 hours of delivery or we are unable to file a claim. If Van Wife Components has not been notified of freight damage within three (3) days, or 48 hours for concealed damages, those items will not be subject to reimbursement or replacement. Damage should be noted on the freight documents and photographs of the packaging, damage, and serial number (found on a white sticker) need to accompany your report of freight damage.
With the exception of orders of headliner shelves, curtains, and single upper cabinets, which ship via UPS/FedEx/USPS, we suggest having items delivered to an address that can accommodate a large truck and are equipped to receive a pallet. It is your responsibility to inspect your order for damage and to note any damage on the freight paperwork at the time of delivery. If there is extensive damage, you can refuse delivery of the item. If you accept delivery of damaged items, all damage needs to be noted on the freight paperwork and documented with photographs.
A copy of the freight paperwork, as well as all photographs should be emailed to firstname.lastname@example.org within the times outlined above.
What is your return policy?
Returns can be made within 30 days if product is unopened and unused, however freight charges are the responsibility of the customer and a 25% restocking fee will apply. Special orders are considered final sale and are not eligible for returns. Please measure carefully and talk with our team before you place your order if you have questions. Orders that have a manufacturing defect are covered under our manufacturer’s warranty. Orders that have been damaged during shipping need to follow our freight damage process and are not subject to reimbursement or replacement unless Van Wife Components is notified within 7 days of receipt of the item.
Do you do custom sizes?
We do not manufacture custom sizes or make modifications to our components.
How do I install your components?
We ask that you either understand basic use of tools and installation or use a qualified van builder to install our components. Some of our simpler components have accompanying videos or guides available to guide you on correct assembly or installation. Each van build is unique and there are too many variables and too many lawyers to provide detailed installation instructions. We have some tips on basic assembly or ideas of how others have done installation, but are not in the business of giving advice on what will work in your van. Ultimately, you are responsible for installation and liable for any implications of installing components.
Do you build vans or install components?
We do not offer installation services.
How do I assemble my shower?
I missed a sale, can you honor the sale price for me anyway?
No, but we encourage you to follow our social media to stay updated on our next sale and promotional codes. Promotions are time and inventory sensitive and require time and labor to set up in our website, so they will not be offered once the code or sale price expires.