FAQs

Are there cheaper shipping options?

We provide flat rate shipping rates to the US. Shipping costs are reflective of true average shipping costs.

Can I order other colors?

Yes, for a 10% upcharge. Special orders are final sale. Please plan ahead, as there are not replacement stock units for special orders in the event of freight damage.

What is lead time?

We strive to keep components in stock in our stock colors. We stock silver vein in the Base Series and textured black in the Elite Series. Special orders, including custom colors, and out of stock items can have 8-10 weeks of lead time. Please order early and plan your build accordingly.

Where do you ship?

We ship to the United States. We do not ship outside the U.S. at this time.

Special Orders

All Special Orders, including non-stock colors, are final sale and subject to 4-12 week lead times. If damage is incurred during shipping, replacement times are also 4-12 weeks, as we do not order more than one Special Order item at a time. Please plan well in advance if you order a non-stock color. Please order early and plan your build accordingly. We are unable to shorten lead times, due to the constraints of manufacturing and ordering processes. When possible, we recommend ordering stock items if you are working with a time constraint on your build.

What is your warranty policy?

Components with manufacturing defects or missing hardware are eligible for a warranty claim. Defects must be reported upon receipt of items. Van Wife Components does not perform installation and as such, offers no coverage of installation of components.

My order was damaged during shipping

All items need to be inspected upon receipt.

Shipping damages must be reported to Van Wife Components within three (3) days of delivery for us to file a freight claim. If damages are concealed (not visible from outside the packaging) they must be reported to Van Wife Components within 48 hours of delivery or we are unable to file a claim. If Van Wife Components has not been notified of freight damage within three (3) days, or 48 hours for concealed damages, those items will not be subject to reimbursement or replacement. Damage should be noted on the freight documents and photographs of the packaging, damage, and serial number (found on a white sticker) need to accompany your report of freight damage.

With the exception of orders of headliner shelves, curtains, and single upper cabinets, which ship via UPS/FedEx/USPS, we suggest having items delivered to an address that can accommodate a large truck and are equipped to receive a pallet. It is your responsibility to inspect your order for damage and to note any damage on the freight paperwork at the time of delivery. If there is extensive damage, you can refuse delivery of the item. If you accept delivery of damaged items, all damage needs to be noted on the freight paperwork and documented with photographs.

A copy of the freight paperwork, as well as all photographs should be emailed to sales@vanwifecomponents.com within the times outlined above.

What is your return policy?

Returns can be made within 30 days if product is unopened and unused, however freight charges are the responsibility of the customer and a 25% restocking fee will apply. Special orders (including non-stock colors) are considered final sale and are not eligible for returns. Please measure carefully and talk with our team before you place your order if you have questions. Orders that have a manufacturing defect are covered under our manufacturer’s warranty. Orders that have been damaged during shipping need to follow our freight damage process and are not subject to reimbursement or replacement unless Van Wife Components is notified within 7 days of receipt of the item.

 

Do you do custom sizes?

We do not manufacture custom sizes or make modifications to our components.

How do I install your components?

We ask that you either understand basic use of tools and installation or use a qualified van builder to install our components. Some of our simpler components videos or guides available to guide you on correct assembly or installation. Each van build is unique and there are too many variables and too many lawyers to provide detailed installation instructions. We have some tips on basic assembly or ideas of how others have done installation, but are not in the business of giving advice on what will work in your van. Ultimately, you are responsible for installation and liable for any implications of installing components.

Do you build vans or install components?

We do not offer installation services.

How do I assemble my shower?

Shower assembly directions.