How much is shipping?
Shipping is free.
Can I make changes to the design of a product?
No, we do not offer any modifications. Our parts are set in our manufacturing process and we are not able to make one-off changes.
What is lead time?
Most of our products are in stock at this time. You can contact us for specific questions about stock levels. Out of stock items have a lead time of up to 4 weeks.
Where do you ship?
We ship to the continental United States. We do not ship outside the U.S. at this time.
What is your warranty policy?
Components with manufacturing defects or missing hardware are eligible for a warranty claim. Defects must be reported upon receipt of items. Van Wife Components does not perform installation and as such, offers no coverage of installation of components.
My order was damaged during shipping
All items need to be inspected upon receipt, regardless of delivery method.
Shipping damages must be reported to Van Wife Components within three (3) days of delivery for us to file a freight claim. If damages are concealed (not visible from outside the packaging) they must be reported to Van Wife Components within 48 hours of delivery or we are unable to file a claim. If Van Wife Components has not been notified of freight damage within three (3) days, or 48 hours for concealed damages, those items will not be subject to reimbursement or replacement. Damage should be noted on the freight documents and photographs of the packaging, damage, and serial number (found on a white sticker) need to accompany your report of freight damage.
It is your responsibility to inspect your order for damage and to note any damage on the freight paperwork at the time of delivery. If there is extensive damage, you can refuse delivery of the item. If you accept delivery of damaged items, all damage needs to be noted on the freight paperwork and documented with photographs.
A copy of the freight paperwork, as well as all photographs should be emailed to firstname.lastname@example.org within the times outlined above.
What is your return policy?
Returns can be made within 30 days if product is unopened and unused, however freight charges are the responsibility of the customer and a 25% restocking fee will apply. Please measure carefully and talk with our team before you place your order if you have questions. Orders that have a manufacturing defect are covered under our manufacturer’s warranty. Orders that have been damaged during shipping need to follow our freight damage process and are not subject to reimbursement or replacement unless Van Wife Components is notified within 7 days of receipt of the item.
How do I install your components?
We ask that you either understand basic use of tools and installation or use a qualified van builder to install our components. Some of our simpler components have accompanying videos or guides available to guide you on correct assembly or installation. Each van build is unique and there are too many variables and too many lawyers to provide detailed installation instructions. We have some tips on basic assembly or ideas of how others have done installation, but are not in the business of giving advice on what will work in your van. Ultimately, you are responsible for installation and liable for any implications of installing components.
Do you build vans or install components?
We do not offer installation services.
I missed a sale, can you honor the sale price for me anyway?
No, but we encourage you to follow our social media to stay updated on our next sale and promotional codes. Our Instagram @vanwifecomponents is the best platform to stay up to date. Promotions are time and inventory sensitive and require time and labor to set up in our website, so they will not be offered once the code or sale price expires.
Can I pick up locally?
We may be able to accommodate local pickups in Lafayette, Colorado with scheduled appointments. We do not have a retail location or warehouse that is staffed regularly during the week, so appointments are based on availability.