Wholesale Policies
Where can I resell your products?
On your own website and retail store.
Wholesale customers found selling outside their own platforms on 3rd party sites like eBay, Etsy, Amazon, Jet, Walmart etc. will have accounts closed. Please don’t do it.
What is your pricing policy?
Please respect the MSRP. We provide the best margins we can so van builder can make money on builds.
How much is shipping?
Shipping is free.
Can I request custom changes?
No, we do not offer custom work or modifications to our components.
What is lead time?
Most product is in stock, some items may have a 4-6 week lead time if backordered.
Where do you ship?
We ship to the continental USA.
What is your warranty policy?
Components with manufacturing defects or missing hardware are eligible for a warranty claim. Defects must be reported upon receipt of items. Van Wife Components does not perform installation and as such, offers no coverage of installation of components.
My order was damaged during shipping
All items need to be inspected upon receipt, regardless of delivery method.
Shipping damages must be reported to Van Wife Components within three (3) days of delivery for us to file a freight claim. If damages are concealed (not visible from outside the packaging) they must be reported to Van Wife Components within 48 hours of delivery or we are unable to file a claim. If Van Wife Components has not been notified of freight damage within three (3) days, or 48 hours for concealed damages, those items will not be subject to reimbursement or replacement. Damage should be noted on the freight documents and photographs of the packaging, damage, and serial number (found on a white sticker) need to accompany your report of freight damage.
It is your responsibility to inspect your order for damage and to note any damage on the freight paperwork at the time of delivery. If there is extensive damage, you can refuse delivery of the item. If you accept delivery of damaged items, all damage needs to be noted on the freight paperwork and documented with photographs.
A copy of the freight paperwork, as well as all photographs should be emailed to sales@vanwifecomponents.com within the times outlined above.
What is your return policy?
We do not accept wholesale returns. Please contact us prior to ordering if you have questions about components.
How do I install your components?
We ask that you either understand basic use of tools and installation or use a qualified van builder to install our components. Some of our simpler components have accompanying videos or guides available to guide you on correct assembly or installation. Each van build is unique and there are too many variables and too many lawyers to provide detailed installation instructions. We have some tips on basic assembly or ideas of how others have done installation, but are not in the business of giving advice on what will work in your van. Ultimately, you are responsible for installation and liable for any implications of installing components.
Can I pick up locally?
Builders can pick up by appointment only in Lafayette, Colorado. Our warehouse is not staffed daily, so please know our appointment policy is in place to respect your time.